DELIVERY & RETURNS

Last Updated 04 September, 2023

We aim to dispatch all orders within 1-2 working days of receiving them. Orders received after 11:30am on a Friday, Saturday, Sunday or on bank holidays will be processed on the next business day.

Items will be posted to the address received during your checkout process.

Delivery Charges

All standard orders received Monday to Friday will be processed within 1-2 days and delivered by Royal Mail within 5 working days. Orders received over the weekend will be processed on the next working day. 

Free delivery is to UK and EU only for orders received Monday to Friday will be processed within 1-2 days and delivered by Royal Mail within 5 working days. Orders received over the weekend will be processed the next working day and sent via Royal Mail. 

Damaged or Incorrect orders

If for any reason your order is incorrect or damaged then Cannapharma Ltd offers a replace or refund policy, please contact us to arrange return of the goods.

Change of mind

If you have changed your mind and the items are unsuitable then please contact us within 14 days of receipt of the goods to arrange a refund.  You will incur the carriage charge for return of the goods.  Please note that refunds are subject to the provided goods being in perfect, unused, and complete in their unopened original packaging.  Please allow 14 working days for this process.

All shipping back to Cannapharma Ltd is to be paid for by the customer.  We recommend that your carrier gives you a ‘proof of delivery’ as Cannapharma cannot be held responsible for goods lost or damaged in transit.

Return Address

All returns should be sent to : Cannapharma Limited
Unit 20, Number One Industrial Estate
Consett, County Durham, DH8 6SX
United Kingdom